Your computer system and network needs to be a tool, not a liability. Like any important tool, maintenance should be provided proactively so problems are resolved before they impact you or your business. We provide tested, reliable solutions for our clients and we stand behind them.
We understand that your investment in technology needs to have a positive and tangible impact on your business. Whether it be using technology to organize files and move away from paper storage, or allowing remote users to stay connected to the office – opportunities abound!
We become a single point of contact for any and all of your IT and computer related needs. Available after-hours and weekends, we are there for our clients whenever a problem occurs. High priority issues are dealt with immediately. No call centers, no automated voice services, no delay.
Clients have access to a ‘support portal’, whereby they have access to all open / closed support requests that we have dealt with. Easy reporting on the number and type of issues being encountered can be viewed online. Every issue is documented and made available to our clients.
Luke has been in the IT field his entire life--never being interested in a job that wasn’t related to computers. His forte is finding practical solutions to business problems through the use of technology. When he isn’t working with clients, or knee-deep in a project, you might find him out on the ski hill, at the gym, or sipping tea at home with his cat Oliver.
Chief Executive Officer
Bente discovered a passion for business in 2009, after her role at an environmental consulting start-up evolved into a mashup of technical writing, bookkeeping, finance, HR, and strategic planning. She received her MBA from the University of Alberta in 2014, and since graduating has been focused on helping businesses develop and implement their strategic plans. When she’s not knee-deep in books, Bente enjoys travelling, spending time with her family, and hanging out with her Boston Terrier, Lady McDuff.
Director, Project Delivery
Thomas is involved with all aspects of system administration and client relations. From complex projects to every-day support requests, he focuses on providing practical, simple, and long-term solutions to our clients. While Thomas is not working or staying on top of industry trends, he can be found camping, travelling, or working out at the gym.
Victoria has a passion for helping companies grow and develop. She is very interested in all things related to accounting and business processes. In her spare time, she likes listening to music, singing, travelling, and spending time with her family and friends.
Kevin loves all aspects of technology. He has been around computers his whole life. Telecommunications is another passion, with years of installation experience he is all about working with the customer and providing a great experience. When not at work you can find Kevin in the mountains snowboarding, hiking or just being in nature.
Steven has always been interested in computers ever since he was 8 years old when he received his first computer. Anything IT related comes naturally to him. In his spare time he enjoys going camping, spending time with friends/family or playing video games.
Senior Technical Analyst
Dean started out as coder in 1988 but soon moved into IT administration and IT management. With tons of wide-ranging experience, he bridges the communication gap between business and IT support and makes complex configurations simple. While always looking to the future of information technology, he also likes to dig into the past: Canadian history, especially railways and military, is one of his passions.
Dan’s intrigue in IT stems primarily from computer hardware and how it performs, but also from the people he helps understand the technology. If dedication isn’t obvious by his work, the allergies to his five dogs that he loves should be more than enough merit. Exhilaration for this individual comes from successfully solving problems for people, and hearing the joy in their voice; and also from Karaoke night.
Senior Technical Analyst
Life-long learning has driven Jon since his first experience with computers. Branching out from desktops to laptops, printers, servers and infrastructure has kept him entertained for years. When he is not playing with technology, Jon can be found playing games with his kids or playing games with his friends.
Ryan has a passion for customer satisfaction. He has made IT his lifelong hobby, even when his career was in a different field. He has a positive attitude and finds answers that work for the user, first and foremost. When he is not making your life easier he is playing Magic, spending time with his family or fiddling with computers at home.
The constant drive to learn and experience new things brought me to computers. There is always something new to learn or experience in the IT industry. As well hearing the joy or seeing the smile from others when you get their problem solved is the cherry on top. In my spare time you can either find me enjoying the outdoors or spending time with family and friends.
With over a decade of experience in the telecommunications industry ranging from installations, training, project planning, software development, and technical support, Bryan brings a powerful mix of skills that translate to first-call resolutions and an unparalleled customer experience. Outside of work hours Bryan enjoys snowboarding, cycling, camping, and hiking.
Senior Technical Analyst
Mike has been in the IT industry for over 10 years. He has been involved in countless different projects and implementations of different sizes and scope. Mike is passionate about helping business professionals succeed through the use of technology. Mike enjoys sports and plays on basketball and soccer teams. He also enjoys spending time in the gym, it is worth mentioning that he is a certified personal trainer (although he does not currently train anyone but himself).
Fraser has been in the IT industry professionally since 2001 and an avid computer enthusiast from a young age. Fraser adds a mix of skillsets to the accurate team including telecommunications infrastructure planning, installations, project planning, technical support, and is our resident Android guru. Always willing to help others and never satisfied until the job is done right. When not at work Fraser enjoys snowboarding, camping, cooking, and has a wicked green thumb.
Emily loves being able to help people with their IT problems and enjoys all the conversations she has while resolving them. Being able to take any stress away from someone's day puts a smile on her face. In her spare time you'll find her playing her violin, camping, or learning more about photography.
Liam has always had a keen interest for technology; his prowess in break/fix analysis has followed him throughout most of his professional career. Although Liam is primarily (and continually) certifying himself through multiple vendors within IT, he has expanded his study scope to include: Telecommunication (technologies & designs), Municipal Planning and Project Management. This lad loves spending time with his family, shooting a game of 8-ball pool, watching sports and travelling.
Desmond joined the IT field after several years of experience in other industries, including working abroad for major cycling events, time in the trades, and teaching Taekwondo. He has a passion for sleuthing and solving tough issues, while his calm and positive demeanor ensure a wonderful experience for users on the other end of the line. Desmond attributes his friendly phone manner to his broad interests so don’t be surprised if you find yourself conversing with him about music, food, exercise, travel, or Jackie Chan movies.
Mik’s number one priority is to provide an exceptional customer experience, which goes hand in hand with his positive can do attitude. With his 13 years of experience in the communications industry in various roles, he brings a unique blend of skills to the table. In his spare time Mik enjoys reading books, going to the gym, and spending quality time with family.
Mark is a longtime tech enthusiast and DIYer. He has spent some time working in the mean shops of Nisku doing labour jobs but he has always dreamed of putting his computer skills to use in a professional manner. In his spare time he enjoys getting together with his pals for some board games or heading to the pub on wings night.
Mark has been immersed in technology from a young age since the Nintendo 64. With so many years of programming behind him, he’s transferred into fixing computers and continuing to provide excellent customer service. Mark enjoys spending time in the gym, it is worth mentioning that he is a certified lifeguard (saving lives in the office).